Service Level Agreement
This Privacy Policy was last updated on August 03, 2009.
100% Network Uptime
Logic Depths guarantees network availability for our public Internet network to be 100%. In the event that our network does not experience 100% network uptime in a given month, Logic Depths will refund 5% for those services affected, for each 30 minutes of network downtime experienced up to 20% of the monthly service fees for those services affected.
30-Day Money Back Guarantee
Logic Depths offers a 30-Day Money Back Guarantee on all shared and reseller services. If you are not satisifed with our hosting you are subject to a full refund of your service fees within the first 30 days of account creation. After 30 days have passed no refunds will be approved.
Domains are not subject to our 30-day money back guarantee.
Terms
All SLA claims must be filed by opening a helpdesk ticket through our client portal within 7 days of the incident. The helpdesk ticket must include all relevant information including main domain name, IP address, full description of the incident and any logs (if applicable). All SLA credits will be issued as service credits against future invoices.
Network downtime is measured from the time the network is 100% unreachable until connectivity has been restored. Any scheduled downtime or network maintenance will not apply towards this downtime calculation. The 100% Network Uptime guarantee does not apply to any software or services running on a client's server.
Clients currently in arrears for services do not qualify for SLA claims. Clients participating in malicious or aggressive activities thereby causing attacks or counterattacks, do not qualify for SLA claims and shall be in violation of the AUP.
Personal Information
When you order services through Logic Depths, we request certain personally identifiable information from you on our order form to us to allow us to process your order, provide you with the services you order from us, and to provide ongoing technical support for your account. You must provide contact information (such as name, email, phone number, and address) and financial information (such as credit card number, expiration date). By purchasing our services, you agree to provide and maintain accurate, complete and updated information.
After you have ordered our services, we may be in communication with you about your account. These communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. As a result, we may maintain information about our communications with you for future use.
Non-Personal Information
Logic Depths collects tracking data when users visit our websites. Whenever you request a page through your browser, navigation data such as your IP address, browser and version, operating system, date and time and the site from which you came are stored in a log file. We use this data to analyze visitors' use of our site in order to make improvements to our site.
Disclosure of Non-Personal Information
Logic Depths may share this anonymous traffic and demographic information in aggregate form with other business partners. We do not share any information with anyone that can identify an individual user.
Cookies
A cookie is a small text file that is stored on a users computer for record-keeping purposes. Logic Depths may use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. The Logic Depths website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. When entering Personal Information, we strongly recommend an SSL-enabled web browser.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Access To Your Personal Information
You always have access to the information we have about you. To review and update your personal contact information, simply log into our client portal.
Questions
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending an email to: legal@logicdepths.net